Improving Customer Complaints, Feedback And Questions

You also need to create a solid structure and procedure for solving customer complaints, feedback and questions. Structure is important because it generates more coherence and confidence within the department, which in turn will help result in better customer service. If your employees are fully aware of the procedure then they don’t need to worry about what to do next. Coherence is essential because today’s customers aren’t going to enjoy having to wait a reply. Many expect a customer service query to be resolved within 24 hours. Why wouldn’t you? Your customer’s life might be unexpectedly disrupted by a malfunction in your product, for instance, and you don’t want to let their disruption last for any longer than necessary. A proper game plan for answering to customer queries will help the employee solve the issue much quicker. They can act in a more professional manner because the training has already covered the particular problem and they are confident on knowing how to solve it. Your customer service department should also have a clear system in place for the problems that require special attention. Your employees need to be able to move the problem onwards, perhaps to a high-positioned manager, swiftly in case they are unable to solve the problem. This will cut the waiting times for the customers and it can prevent the problem from escalating. But remember that a structure should not mean your customer service should become automated. You don’t want to solve aShow MoreRelatedMeasuring Customer Satisfaction Impact On Business1097 Words   |  5 PagesMeasuring Customer Satisfaction Impact on Business Successful organizations today, typically all have one thing in common, great customer service and an effective means for measuring overall customer satisfaction. Whether the industry is sales or hospitality, the customer is internal or external, customer satisfaction is the key to an organizations overall success. Each one of us can think of great customer service we have experienced, but more importantly, human nature is to dwell on the badRead MoreRecent Customer Service Issues Within Cricket Equip1429 Words   |  6 PagesSubject: Recent customer service issues within Cricket Equip Date: 15/10/2015 Meeting topics to be discussed: 1. Meeting opening and welcome. 900am - 920am 2. Current customer service complaints within Cricket Equip. 920am - 950am 3. Cricket Equip’s customer service standards and procedures. 950am - 1020am 4. Recommendations for customer service actions and improvement. 1020am - 1050am 5. Staff feedback on how customer service can be improved. 1050am - 1120am 6. Staff training needs of customer service.Read MoreBSBCUS501C ASSESSMENT 4 07 07 141511 Words   |  7 Pagesthat require attention. Using the customer survey results in Appendix 1, write below a brief diagnostic comment for each survey question/response. Q1 EXAMPLE – How often do you frequent our business? EXAMPLE Answer: .e. 35% of customers identified as frequenting the store between 1 - 5 times in the store and therefore could not be considered regular customers- 30% of customers identified as frequenting the store between 6 – 26 times these are regular customer Conclusion: develop strategies to convertRead MoreCustomer Complaints And Why It Is Important For Improving Customer Experience For The Future1738 Words   |  7 PagesIntroduction: I have chosen to write my reflective essay on customer complaints and why it is important to handle them effectively, how to learn from complaints and how my workplace can use a complaint as a way of improving customer experience for the future. Reflective learning encourages development and new approaches to learning (Brockbank et al, 2002). From what I understand, the purpose of reflective writing is to help us recognise the way we work at a deeper level. It is a process in whichRead MoreBackground And Problem Statement : Computer Manufacturer And Retailer1495 Words   |  6 Pagesdivision, CompleteCare, which aims at providing rapid and smooth responses to customers’ inquiries as well as easy and affordable warranty repair services. Their main goal is to facilitate and ease interaction with technology while maintaining reasonable prices for their services (Computers R Us, 2016). However, the division has been recently receiving several customers’ complaints which raised concerns about the degree of customer satisfaction. It was facing several problems that served as obstacles towardsRead MoreReasons For The Customer Service Complaints1455 Words   |  6 Pagesidentify the reasons for the customer service complaints and find out the ways to improve its customer service standard and levels. Seek feedback on ideas and customer service training requirements: †¢ Listening and active listening: Cricket Equip’s staffs need to improve the required skills of active listening. This includes seeking information from what customers have informed, confirmed what they have informed and interpreting their requirements. †¢ asking questions to gain information, clarifyRead MoreSwot Analysis Of Mega Vid1371 Words   |  6 PagesSisley Lopez Mega-Vid’s Strategic Plan Introduction Mega-Vid strives to satisfy the demands of our customers in an effort to increase the customer loyalty while improving our customer satisfaction ratings. This effort has recently been impacted as our company struggles to create a brand which will dominate in a competitive market. In addition to numerous complaints regarding the effects of the products our company offers, we often endure criticism about our company’s individual brandRead MorePersonal Statement On Misrepresenting Or Minimizing Client s Complaints1090 Words   |  5 PagesMEMO TO: Mr Ghost Saint FROM: Farah Dashti DATE: March 6, 2016 SUBJECT: Misrepresenting or Minimizing Client’s Complaints Issue Statement We face extraordinary challenges –from growing the company s profit margins and restoring its fiscal health to transforming our customer service delivery unit. There is a distinct role for the manager at the helm of the company in addressing these challenges. However, the company s staff has doubts about the company’s managerial capacity to face the challengesRead MoreEssay on The Complaint Letter1027 Words   |  5 Pagesprovide the best service and tend to all of the guests’ needs and requirements. If there is no service then there would be no business. When running a business, the costumer is always placed first. Poor services can results in a complaint from a guest. But that complaint can be used to better the business in the future. There are many issues that Mr. Metz should be concerned with when it comes to running the ATMI hotel. It is the general managers job to make sure the guests are being pamperedRead MoreThe Quality Of The Food Quality Essay1486 Words   |  6 PagesRecommendation Besides the taste of the food, service quality would be a vital factor that customers consider when choosing the restaurant. From our visits to Cora, we found that the food quality is quite outstanding in terms of freshness of the fruit and taste of the food while the service quality still has opportunity to advance. Given the fact that the service level is inconsistent among our visits but the average standard was met, we think that the workforce learning and development should be

The, By Ann Gutmann - 971 Words

The â€Å"Times have changed and they’ve changed in this case for the better†, by Ann Gutmann. This quote directly reflects my paper and the individual’s experiences during the early 1800’s. This paper will share key details of Charlotte Forten’s journal. Charlotte Forten was an African-American girl that attended a private school in New England. This paper will also showcase the book the Lakota Woman by Mary Brave Bird, a Native American woman that endured in order to survive during the 1800’s. Changes for the better include systems in place to end slavery, to stop racism, and to protect women’s rights. Forten’s journal opens while she is around sixteen. She came from a free black family living in Philadelphia during the early 1800’s. Her family’s history was included helping slaves become free. She was extremely bright and moved to Salem, Massachusetts in order to attend an all-girls private school. As the only black student at the school she excelled and was promoted quickly. Her journal is significant because it outlines the heart of a free woman whose mission was to help other colored men be respected and acknowledged as having rights. Mary Brave Bird was a very poor Native American woman a part of the Lakota tribe. She was strong-willed and committed to surviving. Her story begins with her giving birth while at the same time a war was going on, in which, she had to escape with her child only to be later jailed. As a Native American woman during the 1970’s, she wasShow MoreRelatedThe Twilight Of His Career Essay1486 Words   |  6 Pages Rather, it should be said that this piece is not an end, but a beginning that shows the transition of Western music and culture into an era of Romanticism. Wolfgang Amadeus Mozart was born in Salzburg, Austria on Jan. 27th, 1756 to Leopold and Ann Maria Mozart. As a young child he was considered a prodigy and was able to learn how to play the piano by age 3 due to observing his father. By age 6, Mozart was traveling across central Europe performing for the nobility of Austria, Germany and HungaryRead MoreSports and Recreation in America3034 Words   |  12 Pagesin his article Puritans at Play?, there were many instances where people were charged for participating in recreation, like in 1630 when the Massachusetts Bay Court ordered that John Baker â€Å"Be whipped for shooting att fowle on the Sabbath day.† Gutmann also points out how the Puritans outlawed shuffleboard in 1647, and bowling in 1650. All these moments in Puritan history point to the fact that the Puritans had a general distaste for any form of recreation especially if it occurred on the Sabbath

Indecisive free essay sample

One of the biggest, most important decisions a teenager must make is about college not only when and where, but why and how. I had pondered the idea of furthering my education time and again, but had never been able to decide if I should. This contemplation combined with the stress, confusion and irritation that normally accompanies this decision and changed my junior year of high school. Until the summer before, I had decided that I wasn’t going to college. It wasn’t that I didn’t want to, it just didn’t seem worth the trouble of finding a school, getting accepted, and then surviving college life. After all, neither of my parents had graduated from college and they had done just fine. I had never truly known how to answer the question of what I wanted to be when I grew up. For a while, I wanted to be a ballerina, then a princess, then a rock star. We will write a custom essay sample on Indecisive or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page As I grew older, my goals became more realistic. I was set on being a teacher or an artist; I had always loved to color and draw as well as teach everything I knew. It wasn’t until I went to a college fair (as a way to legitimately miss class) that I felt some relief in thinking about where my life was headed after high school. I saw a familiar name on a banner at one of the college-fair tables and when I approached, a friendly face welcomed me to learn a bit more about the university my cousin loves: Ferris State University. After spending what seemed like ages at that table, I realized that everything I had been interested in for a career was right there in the pamphlet. Not only that, but my best friend’s interests were in plain print as well. The college representative led me through the brochure to a setting that seemed so right for me. Big Rapids, Michigan is a perfect location, right between my hometown and the town where my extended family lives. I would be close enough to visit either place but far enough away to experience life on my own. The idea of being with my best friend, since she was engrossed with this school as w ell, made the concept that much more alluring. Since I was young, I have loved to write, and that passion never faded. To this day, I take English class to heart and write stories, essays and poetry any chance I get. So I decided, after a long period of negotiating with myself, that I would love to be a writer. I wouldn’t say it was for the money since writers don’t always go through life with money bursting out of their wallets unless they’re lucky and hit the big-time. Rather, I would choose that option strictly with the goal of going to work every day loving what I did. I would live to write and strive to show the world who I am through writing. This is when I decided to be an English major. During the last semester of sophomore year, I escaped from my third-level Spanish class to a Psychology course. I actually enjoyed it and was really pleased with my choice. More and more I appreciated what the class was about and the idea of a career in this area interested me. Sure enough, Ferris State offers a psychology major. I’m thinking about child psychology because I’m captivated by learning how the mind operates and working with children. Understanding and helping children seems to fit right in place with my idea of a fascinating career. I have always found myself willing to stand up for what I believe is morally correct and have never been one to step down from a debate. My parents and teachers have told me they can see my future in some form of law and, I must admit, I take great interest in it and haven’t eliminated that idea either. Though it isn’t my first-choice career, being a lawyer would be exciting. Since my cousin is studying law at Ferris State, it more than likely will remain an option for me. My ambition in life, after much thought and consideration, is to be someone I can be proud of, to do what I love to do every day and be successful and to convey to everyone, as well as myself, that I can accomplish anything I set my mind to. I must push myself and do anything and everything in my power to achieve it. College is a starting point. Many go to college to find themselves, among other reasons. I’m not sure what I would like to do with the rest of my life just yet it may be law, child psychology or English but I believe college is an excellent place to figure it out.

Salvador Dali paper Essay Example For Students

Salvador Dali paper Essay Salvador Feline Action Dali lived to be among the most versatile and creative artists of the twentieth century. Dali was born on the 1 lath of March 1904 in Spain and he was one of history greatest surrealist and broad-minded artists. Surrealism is defined as opening up ones mind and accessing an unconscious world, through an area of art. During his childhood, Dali soon discovered that he was on the earth solely for the reason to be an artist. Dali earned a reputation as a malicious being, as he was expelled from his school for extravagant behavior. Dali had portrayed his ideas ND thoughts on a canvas, through his own understanding of discovering a new world based on the unconscious mind. His paintings also display a charisma and attraction for Classical and Renaissance art. This was clearly visible as his later works evinces hyper-realistic style and religious symbolism. Dali was often associated with the Surrealist movement, despite his removal from the group in 1934 due to his unreceptive political views. Salvador Dali is one of the most celebrated artists of the surrealist movement; being known for his conspicuous surrealist work as well as his minting techniques resounding that of Renaissance art. Dali was born in Figures, Catalonia, Spain and belonged to a very prosperous family. Dali was ten years old when he had his first drawing lesson whilst demonstrating hysterical yet rage-filled outbursts towards his family and playmates. Pursuing his interest in art, he entered the Madrid School of Fine Arts in 1921. Dali was in his early ass in 1920, when he first heard about a group of experimental artists in Paris. As it was depicted as strange, they had to invent a new word to describe their art: surreal. Surrealism began as a iterate and artistic movement. Andre Breton, a French Poet, had inspired many others after him, by discovering this new form of art. It was a revolutionary response to the devastation of the First World War. It was also inspired by the psychoanalytical concepts of Sigmund Freud. Freud believed that all of us possess an inner unconscious world, in which our emotional and sexual feelings are oppressed and the only way to express ourselves is to release emotions without censoring what comes out . Dalais artistic profession commenced when he was expelled from the Madrid School of Fine Arts in 1924. By that time, Dali was already exhibiting work locally. He was invited by Andre Breton to Join the surrealists, when he moved to Paris. For the next several years, Dali had incorporated his illustrative theories into his paintings, displaying his thoughts about the psychological state of paranoia and its importance as a subject. He called this method the paranoia-critical activity, which is a surrealist method used to help an artist enter their subconscious through a systematic irrational thought and a self-persuaded paranoid state. Around this period, Dali had also developed a short surrealist film that was directed by Luis Bungee, called Un Chine Nodal (An Andalusia Dog). Dali became so infamous because the subject matter of the film was so sexually and politically shocking. Dali had produced many important works during this period, which included William Tell (1930), The Persistence of Memory (1931), Dormouse, Coeval, and Lion invisible and the Birth of Liquid Desires (1932), Breton had dismissed Dali from the Surrealist group in 1934 as a result of his differing views on General Franco and fascism. Dali had then moved to Italy in 1937, and practiced more traditional painting styles. Meanwhile, he had married Gala, the first wife of the founders of the surrealist movement. .u0e297bf69f842af5b1d141afc57e9e4f , .u0e297bf69f842af5b1d141afc57e9e4f .postImageUrl , .u0e297bf69f842af5b1d141afc57e9e4f .centered-text-area { min-height: 80px; position: relative; } .u0e297bf69f842af5b1d141afc57e9e4f , .u0e297bf69f842af5b1d141afc57e9e4f:hover , .u0e297bf69f842af5b1d141afc57e9e4f:visited , .u0e297bf69f842af5b1d141afc57e9e4f:active { border:0!important; } .u0e297bf69f842af5b1d141afc57e9e4f .clearfix:after { content: ""; display: table; clear: both; } .u0e297bf69f842af5b1d141afc57e9e4f { display: block; transition: background-color 250ms; webkit-transition: background-color 250ms; width: 100%; opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #95A5A6; } .u0e297bf69f842af5b1d141afc57e9e4f:active , .u0e297bf69f842af5b1d141afc57e9e4f:hover { opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #2C3E50; } .u0e297bf69f842af5b1d141afc57e9e4f .centered-text-area { width: 100%; position: relative ; } .u0e297bf69f842af5b1d141afc57e9e4f .ctaText { border-bottom: 0 solid #fff; color: #2980B9; font-size: 16px; font-weight: bold; margin: 0; padding: 0; text-decoration: underline; } .u0e297bf69f842af5b1d141afc57e9e4f .postTitle { color: #FFFFFF; font-size: 16px; font-weight: 600; margin: 0; padding: 0; width: 100%; } .u0e297bf69f842af5b1d141afc57e9e4f .ctaButton { background-color: #7F8C8D!important; color: #2980B9; border: none; border-radius: 3px; box-shadow: none; font-size: 14px; font-weight: bold; line-height: 26px; moz-border-radius: 3px; text-align: center; text-decoration: none; text-shadow: none; width: 80px; min-height: 80px; background: url(https://artscolumbia.org/wp-content/plugins/intelly-related-posts/assets/images/simple-arrow.png)no-repeat; position: absolute; right: 0; top: 0; } .u0e297bf69f842af5b1d141afc57e9e4f:hover .ctaButton { background-color: #34495E!important; } .u0e297bf69f842af5b1d141afc57e9e4f .centered-text { display: table; height: 80px; padding-left : 18px; top: 0; } .u0e297bf69f842af5b1d141afc57e9e4f .u0e297bf69f842af5b1d141afc57e9e4f-content { display: table-cell; margin: 0; padding: 0; padding-right: 108px; position: relative; vertical-align: middle; width: 100%; } .u0e297bf69f842af5b1d141afc57e9e4f:after { content: ""; display: block; clear: both; } READ: Salvador Dali essayGala was perhaps the most important and influential figure in Dalais life. His paintings during the sass and sass focused more on religious themes, reproducing his enduring attraction of the supernatural. He had rendered many traditional still-like objects into his work. He continued employing his paranoia- critical method. In 1955, he returned to Spain, becoming rather withdrawn. Regardless he continued to paint until his death in the 1980. Salvador Dali influenced the manner of which modern artists use the method of revealing the gap teen reality and illusion . His artwork provides a glimpse into the intimate world of an individuals subconscious. His outstanding yet somewhat grotesque dreamless and paintings effortlessly evoke emotion from a viewer. His work delivers a disconcerting impression of psychological hallucinations. Drawing on Dalais belief of unearthing the subconscious, many second generation surrealists such as Joseph Cornwall, and other abstract expressionists continued to incorporate Dalais influence in their work. Arguably, the twentieth centurys most eccentric and successful artist was thought to have been referring to Dali. He is truly one of history greatest surrealists. As a Spanish-Catalan painter, entering the Madrid school of fine arts was Dalais first step to becoming a great artist. Discovering surrealism had changed Dalais life forever, Joining great surrealists such as Andre Breton. He developed painting methods, illustrating his theories of psychological state of paranoia and its importance as a subject matter. Salvador Feline Action Dali was the most influential contributor to the surrealist movement, leaving behind an impact on modern art.